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Galahad Privacy and Cookie Policy
Version 1
Issued: 29th March 2018

1. Overview and consent

Galahad Fulfillment House having its office address at Radarweg 29a 1043 NX Amsterdam, The Netherlands, acting under the name Galahad ("Galahad" or "we"), respects the privacy of the visitors and users of its website www.galahadservices.com ("Website"), the mobile applications ("App(s)") and its editors such as the photo book creator tools ("Editor(s)"), as well as the privacy of its customers who through our Website or App(s) place an order. This Policy describes which information we collect during the use of our Website, Editor(s) or App(s) and from you as our customer, and how we further use and protect this information. Galahad will comply with all of its obligations under the GDPR as set out in this Privacy and Cookie Policy.

By using these services, you acknowledge that you have read and accept the terms of this Privacy and Cookie Policy and consent to the use of your personal information as set out in this Privacy and Cookie Policy.

2. GDPR Compliance

Galahad is a business dedicated to providing consumers with excellent products and services. We only use your data to action orders you have placed with us, to contact you regarding your orders, and, should you agree that we may do so, to keep you informed of any future products or services we believe you may be interested in. Galahad will ensure that your data is processed in a way that is compliant with General Data Protection Regulation (GDPR).

This includes:

• advising you of the personal information we hold and whether we are creating new personal information (such as profiling) and the purposes for which we will use each type of data;
• Advising what we currently do with your data and are planning to do with it;
• Ensuring that we hold no more data than we actually need;
• Advising whether there are multiple data controllers;
• Ensuring that you provide consent regarding the use of your data by positively opting in, in a way which is clear and prominent;
• Giving you sufficient information to make a choice regarding the consent that you provide;
• Advising you of the consequences of not providing your consent;
• How we ensure the security and protection of your data;
• Your right to have your data removed or erased from our database;
• Your right to access your data and how a request is made;
• What you will not do with your data; and
• Your right to receive a response in relation to a data request within 30 days at no cost to you.

3. Applicability

This Privacy and Cookie Policy applies to every Website visit, transaction and every agreement that is concluded through our Website or App(s). All the information, including your personal data, that we gather about you during your visit and/or use of our Website, Editor(s) or App(s) will be handled in accordance with this Policy and the purposes as described herein. This Privacy and Cookie Policy does not apply to any websites of other companies who link to our Website or App(s) or to those we link to from our Website.

4. Data that we collect

Galahad enables you to create online personalised photo products such as a photo book, mobile cover or a canvas print as well as select photos for print and have your order delivered to the address of your choice.

We can collect your data within the context of our services in two ways:

Data provided by you

Galahad collects data that is provided by you such as your email address and password when you register yourself as a new customer and create an account. We furthermore collect your order data such as your name, (delivery and invoice) address, telephone number and payment details (and, in the event the order is delivered to someone else, the name and address of the recipient), together with the files such as the photos that are uploaded by you and/or used in or on our products. Your e-mail address will be used to send you the order confirmation. Also by participating in one of our contests or when you give your opinion, for example by writing a review about a Galahad product, personal data is collected. In addition to the creation of an account, we can also collect your e-mail address separately through our Website when you sign up for our newsletter.

Data that we automatically collect from you

Galahad collects data that we receive based on your use of our services such as the photo book creator tools, your visit to our Website, the use of our App(s) and possibly other websites which are accessible from our Website. We collect your IP address and the type of browser you use, but also the date and time of your visit or use and in which way you make use of our Website, Editor(s) or App(s).

5. How do we use your data?

We use your data based on the consent that you provided to us when you filled out our order form on our website.

Your data can be used for the following purposes:

Acceptance, processing and fulfilment of your order and data transfer to third parties

Your data is used to process, fulfil, produce and deliver your order at the address of your choice. With your data we will also keep you updated about the progress of your order. We pass on your data to other companies who on assignment by us provide certain services, for example a third party that we engage to produce your order; a shipping carrier such as postal company eg DHL or local postal carrier in order to ship and deliver your order; online payment providers such as WorldPay or PayPal in order to process your (credit card) payment; service providers in order to be able to send out our e-mails or other type of customer communication; marketing analytical companies to analyse our data or remove duplicate data from our database; and the provision of our Customer Service. If it is necessary transmit limited personal data including your name, address and your orders of the items you have ordered outside of the EU to complete your order, we will do so securely and only to a country that has international recognition as having adequate data protection standards as defined by the EU.

Managing your account

You are able to create your own account on our Website or through our App(s). In your account we store, inter alia, your name, (delivery and invoice) address, telephone number and your e-mail address. We also store information regarding any previous orders that you placed, so that you are able to faster find your products and review, share or reorder them.

Direct marketing, co-branded offers and sending newsletters

We can use your data for direct marketing purposes by sending you commercial information or an offer concerning our products and services by way of e-mail, direct mail, telephone (including SMS and push notifications) or any other medium. Such information or offers can also be put together in a �co-branded� manner when we cooperate with a partner or an affiliated company and in that case will include products or services of this third party.

You can sign up for our newsletter which is send by e-mail or direct mail. This way you will be kept up to date about special offers and our new or complementary products and services. If you no longer wish to receive our commercial information like our newsletter, you can always let us know by contacting our Customer Service. If it concerns our commercial e-mails, you can use the opt-out link that is included at the bottom of the e-mail.

Reviews and comments

We very much like to hear about your experiences with our Website, Editor(s), App(s) and of course, our products.

In the event you give us a review, for example via a third party like TrustPilot, through Social Media or our Customer Service, we can use such a review (or any part thereof) for any purpose, provided that we will not use your review in combination with your name or any other personal data. We shall solely use your review (or any part thereof) together with your name (and other personal data) as provided by you to us, after obtaining your prior and explicit consent.

Promotional contests and prize draws

If you participate in a promotional contest or prize draw, we will ask you for your name, telephone number or email address and, possibly, you will share with us other material like your photos. With this data, we can run the promotional contest or prize draw, inform the prize winner(s) that they have won and, after we have received their prior consent, by way of our Website, newsletter and/or Social Media make the names of the prize winner(s) public.

Maintenance, statistical analysis and improvement of our services

We continuously strive to improve our services. We use for this purpose analytical software provided by third parties such as Adobe Analytics (as part of the Omniture services) and Google Analytics. With this analytical software we place cookies to register visitor data in general and to receive reports about how our services are used. In this context we register through the Website, the Editor(s) and the App(s) data like the IP-address of your computer, the data and time of your visit or use, your browser, which products you have viewed, created and which functionalities from the Editor in this respect you applied.

In addition we can use your data in order to ask you to participate in a voluntary customer or market research. Sometimes other companies carry out this research on assignment by us. We shall in that case give such companies your e-mail address or telephone number, who shall, naturally, also comply with this Privacy and Cookie Policy.

Fraud

We use our customer data to investigate, prevent and take action against fraud. In the event we are requested to pass on customer data in order to comply with a legal obligation thereto, for example as a part of a criminal investigation, we shall comply with such a request and transfer the requested data to the respective authority or fraud detection agency.

Improvement of our Customer Service

In order to be able to help you out quickly with any questions, our Customer Service uses your data such as your name and order number. Our Customer Service may take notes during the conversation to register why you contacted us and which solution we provided. Such data in relation to our Customer Service is also stored by us. This is useful if you would contact us another time. If you contact our Customer Service by telephone, e-mail or live chat, we may also record and store the conversation itself for quality monitoring and training purposes. This way, you help us with the analysis and improvement of our Customer Service.

6. Transfer to third parties

We only provide your data to a third party as set out above. This shall solely happen for purposes as described in this Policy or in ways that are compatible with these purposes. Our employees and engaged third parties are obliged to respect the confidentiality of your data and to adhere to the content of this Policy. In addition to the foregoing, Galahad shall solely give your personal data to any third parties if we have received thereto your prior consent, a legal obligation applies, or in the event of a merger, acquisition, reorganisation or similar event.

7. The protection and storage of your data and how long we keep your data

Galahad retain details of your order for 6 years in order to comply with Government requirements. Galahad handles your data, of which personal data can be a part of, very carefully. We have implemented various technical and organisational measures to protect your personal data against loss or unauthorised use

Every photo, photo book or other photo product, including all the images, photos or other type of uploaded content saved therein, is protected by your unique email address and password. Other users cannot see the products you have created and the content saved therein without being in possession of these two pieces of data. We therefore recommend that you choose your password carefully and not share it with other people.

8. Cookies

Cookies are small data files that are send online through your browser together with the pages of our Website or online Editor(s) and are stored on your computer, tablet, phone or other device. In case of our downloadable App(s) and Editor(s), the cookie file is part of the software that you download and install on your computer. We use cookies to optimize your user experience while visiting or using our services by way of our Website, Editor(s) or App(s). The cookies ensure that our Website recognises your browser, preferences and history on your next visit. Additionally, we can use cookies to show you relevant information, receive reports about how visitors or users make use of our services through the Website, Editor(s) and App(s) and to make it possible to integrate with the Social Media networks.

Galahad uses the following types of cookies:

Functional cookies: these cookies are necessary in order to visit our Website or App(s) and use our services. These cookies are intended to facilitate the use of our Website or App(s) and therefore store your personal settings, items added to your basket and whether a particular message has already been shown to you in order to prevent that you will see it again.

Analytic cookies: these cookies register the use of our Website, Editor(s) or App(s) using Google Analytics or Adobe Analytics. These statistics give us insight into, among other things, how often our Website is visited and which parts of our Website or App(s) our users find the most interesting, which products you have looked at and created and which functionalities from the Editor in this respect you applied. This data is used for statistical analysis of visitor, user and click behaviour. We do this in order to continually improve our Website, Editor(s) and App(s) and to make their use as user-friendly as possible.

Tracking cookies: these cookies are used to gather data about your browsing behaviour. These allow us to provide you with adverts which are more relevant to you and more related to your interests. They are used, for example, to limit the number of times you see an advert and also to measure the effectiveness of our digital advertising campaigns. They are posted our behalf of Galahad, and with Galahad's consent, by third-party advertising networks.

Social Media cookies and other third-party cookies: when you use our Website, content can be offered to you by companies other than Galahad. These companies can also put cookies on your computer. Also, if you share certain Galahad content using Social Media networks like Facebook or Twitter, these third parties can then also place cookies on your computer. It is important to note that we have no access to, or control over, cookies chosen by third parties. We suggest you consult the websites of these third parties for more information about their cookies and how you can manage them.

The aforementioned cookies will only be used by us and any data collected through them shall not be shared with third parties except if such is necessary in the case of a purpose as included above and in accordance with this Privacy and Cookie Policy. The cookies that are placed on your computer through your browser can be deleted if you wish to. Most browsers accept cookies automatically, but you can change your browser settings if you no longer wish to allow this. You can find more information under "Help" in your browser. Although you will still be able to visit our Website, it is possible that if cookies are not accepted, certain services or site elements will not function optimally.

9. Your rights (access, correction and objection)

Pursuant to the Dutch Data Protection Act and GDPR you can request us to access your personal data. We will provide you with a response within 30 days at no cost to you. Besides access, you may also request us to correct or complement your data in the event you have noticed any mistakes or you wish to for another reason. The same applies in the event you wish us to remove or shield your personal data in the event your data is incorrect, incomplete or irrelevant, or in any way processed in violation of a legal provision. If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or e-mail using the details below. If any data we hold regarding you is incorrect, you may request a correction to your data at any time.

10. Your consent and erasure (right to be forgotten)

You have given us consent to use your personal data to contact you in the future regarding products and services from Galahad that we believe you may be interested in. Other than as set out above in relation to third parties, we do not share your data with any organisations outside of Galahad and your data will only be used for the purposes we have discussed.

You have the right to withdraw your consent at any time. This wouldn't affect any use of your data carried out up until that point, but would have immediate effect from when we receive your request. You can withdraw your consent by contacting us by phone or e-mail, or by writing to us using the details given below.

You also have the right to request that we transmit all or any data we hold regarding you to a third party in a commonly used electronic format. You also have the right to request that we delete any or all personal data that Galahad holds on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time were this the case.

11. Applicable law and disputes

This Privacy and Cookie Policy and your use of our Website, Editor(s) and App(s) shall be governed by and construed in accordance with the laws of the Netherlands. Any dispute that may arise in relation to this Privacy and Cookie Policy and our services shall be subject to the sole jurisdiction of the competent courts of Amsterdam, the Netherlands.

12. Amendments, questions and how to contact us regarding your data

Our Privacy and Cookie Policy may be amended from time to time. We shall publish each updated version on this page so that you are always up to date regarding the data we collect, how this data is used and protected and the circumstances under which we disclose it.

If you have any questions about your data, our Privacy and Cookie Policy or its applicability, you can always contact our Customer Service. You can do this by email to info@mambaprint.com by telephone +31 (0)75 617 2459 or by letter to the address Galahad Fulfillment House, Radarweg 29a 1043 NX Amsterdam, The Netherlands.

For any enquiries specifically regarding data we store about you, or how Galahad use your data, you can contact our Data Protection Officer via e-mail at info@mambaprint.com marking for the attention of the Data Protection Officer or write to them at the above-mentioned address, marking your letter for the attention of the Data Protection Officer.

If for any reason you are unhappy with our use of your data and wish to lodge a complaint, you can contact the Dutch Data Protection Authority. You can do so using their website at autoriteitpersoonsgegevens.nl.